Terms of service

RivaGrow – Terms of Service

Last Updated: June 2026

1. Acceptance of Terms

By accessing or using the RivaGrow website ("Website"), purchasing products, creating an account, or subscribing to recurring shipments, you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, please do not use the Website.

You must be at least 18 years old to purchase products from RivaGrow.

2. Website Use

RivaGrow grants you a limited, non-exclusive, revocable license to access and use the Website for personal, non-commercial purposes.

You agree not to:

Violate any applicable laws or regulations
Attempt unauthorized access to our systems
Upload malicious software or harmful code
Use automated tools to scrape or collect data
Interfere with Website functionality
Engage in fraudulent or deceptive activity

We reserve the right to restrict or terminate access to the Website at any time.

3. Product Information

We strive to ensure all product descriptions, pricing, images, and information are accurate. However, errors may occur.

RivaGrow reserves the right to:

Correct errors or inaccuracies
Change pricing without notice
Modify or discontinue products
Refuse or cancel orders

All orders are subject to acceptance and availability.

4. Health Disclaimer

Statements made regarding our products have not been evaluated by the United States Food and Drug Administration.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

The content on this Website is provided for informational purposes only and should not be considered medical advice.

Always consult a qualified healthcare professional before using supplements, especially if you are pregnant, nursing, taking medication, or have a medical condition.

Individual results may vary.

5. Orders & Payments

By placing an order, you represent that:

All information provided is accurate
You are authorized to use the payment method supplied
You agree to pay all charges associated with your order

RivaGrow may refuse or cancel any order for reasons including:

Suspected fraud
Payment processing issues
Product availability
Pricing errors

All prices are displayed in U.S. Dollars unless otherwise stated.

6. Shipping & Delivery

Shipping times are estimates only and are not guaranteed.

RivaGrow is not responsible for:

Carrier delays
Customs delays
Incorrect addresses provided by customers
Lost packages after confirmed delivery

Ownership and risk of loss transfer to the customer upon shipment by the carrier.

Customers are responsible for any applicable customs duties, taxes, or import fees.

7. Returns & Refunds

Please refer to our Refund Policy for complete details.

Refund requests are reviewed in accordance with our published policies.

Shipping costs are non-refundable unless required by law.

8. Subscriptions; Automatic Renewal; Cancellation

8.1 Subscription Enrollment

The Website may offer subscription purchase options ("Subscription Services") that provide automatic recurring shipments of Products at the frequency selected during checkout. If you enroll, you agree that your subscription includes recurring payment obligations and that RivaGrow is authorized to charge your payment method automatically at the selected billing interval until cancelled.

8.2 Clear and Conspicuous Disclosure; Pre-Billing Notice; Affirmative Consent

Before you confirm your billing information and complete enrollment in a Subscription Service, we will present a clear and conspicuous notice in visual proximity to the request for your consent that discloses all of the following:

• That your subscription will automatically renew and you will be charged on a recurring basis unless you cancel;

• The length of the renewal period and any additional terms of the renewal (e.g., every 30 days);

• The amount you will be charged per renewal period and the frequency of those charges (e.g., $68.00 per month), unless you take timely steps to cancel;

• The cancellation methods available to you, including how to cancel online and how to contact us;

• A direct link to the online cancellation process at rivagrow.com/account; and

• Our contact information: help@rivagrow.com, 9968 Stone Ct, Albuquerque, NM 87114

You will be required to take an affirmative action (such as checking an unchecked acknowledgment box or clicking a clearly labeled button) expressly confirming your consent to the recurring charges before your purchase is completed. Your affirmative action constitutes express informed consent to the automatic renewal terms. We will not use pre-checked boxes or other default mechanisms to obtain this consent.

8.3 Automatic Renewal; Post-Enrollment Confirmation

UNLESS YOU CANCEL IN ACCORDANCE WITH THESE TERMS, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE THEN-CURRENT RATE AND AT THE SAME BILLING INTERVAL YOU SELECTED AT CHECKOUT. IF PRICING CHANGES, WE WILL PROVIDE ADVANCE NOTICE AS REQUIRED BY LAW.

Following your enrollment, we will send you an order confirmation to the email address you provided. That confirmation will include: (a) a summary of the automatic renewal terms; (b) the amount charged and the billing frequency; (c) the cancellation methods available to you; and (d) a direct link to the online cancellation process at ultimapeak.com/account. You should retain this confirmation for your records. If you do not receive a confirmation within 24 hours of enrollment, please contact us at help@rivagrow.com.

8.4 How to Cancel; No Unreasonable Barriers

You may cancel your Subscription Service at any time through any of the following methods. To avoid being charged for the next billing cycle, cancellation must be completed at least twenty-four (24) hours before your next scheduled billing date.

• Online (easiest):Log into your account at ultimapeak.com/account and follow the clearly labeled cancellation steps. No phone call required.

• Email:Send a cancellation request to help@rivagrow.com. We will confirm your cancellation within one (1) business day.

We will not require you to speak with a live representative, complete a retention flow, or take any steps beyond those described above in order to cancel. Cancellation requests submitted through the account portal take effect upon on-screen confirmation. You will receive a cancellation confirmation email to the address on file. No further recurring charges will be processed and no additional shipments will be sent after the current billing cycle concludes.

8.5 Account Updater Disclosure

We may use an automatic account updater service provided by our payment processor. This service may update your stored payment information (e.g., card number or expiration date) if your card issuer provides updated information. If your payment information is updated, you authorize us to charge the updated payment method. If you do not wish to have your payment information automatically updated, you must remove your stored payment method or cancel your subscription.

8.6 Failed Payments; Reauthorization

If a recurring charge fails, you authorize us to retry the charge, contact you for updated payment information, and suspend shipments until payment is received. Your continued enrollment in a Subscription Service constitutes reaffirmation of your authorization to charge your payment method. Unpaid balances may be referred for collection where permitted by law.

8.7 California Subscriber Rights

If you are a California resident, the following additional disclosures apply pursuant to California Business and Professions Code Section 17601 et seq. (the Automatic Renewal Law) and California Business and Professions Code Section 17535 et seq.:

• Automatic Renewal Terms:Your subscription will automatically renew every 30 days (or at the billing interval you selected) at the then-current subscription price, unless you cancel before the next renewal date.

• Cancellation:You may cancel at any time by logging into your account at rivagrow.com/account or by emailing help@rivagrow.com. We will not make it difficult for you to cancel.

• Refund for Unauthorized Charges:If we fail to provide the required disclosures prior to your enrollment, we will provide a full refund of any charges you did not authorize. Contact help@rivagrow.com to request a refund under this provision.

• Contact: help@rivagrow.com, 9968 Stone Ct, Albuquerque, NM 87114. You may also contact the California Department of Consumer Affairs, Consumer Information Division, at 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, (800) 952-5210.

9. Intellectual Property

All Website content, including:

Logos
Graphics
Product images
Text
Branding
Videos
Designs

are owned by or licensed to RivaGrow and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Content

By submitting reviews, testimonials, photos, videos, or other content to RivaGrow, you grant us a worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content for marketing and business purposes.

You represent that any content submitted is truthful and that you have the right to share it.

11. Disclaimer of Warranties

The Website and all products are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, RivaGrow disclaims all warranties, express or implied, including:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy
Reliability

We do not guarantee uninterrupted or error-free operation of the Website.

12. Limitation of Liability

To the fullest extent permitted by law, RivaGrow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of the Website
Product purchases
Delayed shipments
Service interruptions
Loss of profits or data

Our maximum liability shall not exceed the amount paid by the customer for the applicable order.

13. Indemnification

You agree to defend, indemnify, and hold harmless RivaGrow, its owners, employees, contractors, affiliates, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

Violation of these Terms
Misuse of the Website
Violation of applicable laws
Infringement of third-party rights

14. Governing Law

These Terms shall be governed by and interpreted under the laws of the United States and the State of New Mexico, without regard to conflict of law principles.